Fixed-price managed IT support for growing businesses across Staffordshire and the West Midlands. We keep your people productive, your systems maintained and your senior team out of day-to-day IT firefighting.
Managed IT is not really about tickets. It is about what stops happening once your team, your senior people and your budget stop being pulled into IT problems.
Slow laptops, poor Wi-Fi, login problems, printer issues and recurring tickets stop becoming normal. Small issues get resolved before they derail the working day.
Your senior people should not be chasing password resets, laptop setups or supplier problems. We take ownership.
Devices, accounts, permissions, Microsoft 365 licences and security policies are ready before people need them. Day one productivity is the standard.
Access is removed quickly and consistently, reducing the risk of forgotten accounts and loose ends three months later.
Support, advice and reporting happen inside a clear monthly model. Project work is scoped separately before commitment. No surprise invoices.
The controls insurers and clients ask about (MFA, backups, patching, access management) are already in place, with evidence you can point at.
UK-based engineers, named to your account. Phone, email, in-app chat. Average response under 15 minutes during business hours.
Engineers across the West Midlands for the things that genuinely need a human in front of the kit, office moves, hardware issues, network rebuilds.
24/7 endpoint and network monitoring. Most issues are spotted and fixed before your team picks up the phone.
Windows, macOS and third-party app patching automated and validated, so security updates actually happen, on time.
Tenant administration, licence optimisation, mailbox provisioning and security policies kept current.
New starters productive on day one. Leavers fully off-boarded within 2 hours of HR notice. No “we forgot to disable her account” moments.
Slow laptops, unreliable Wi-Fi and broken printers stop being culture. Problems get resolved before they bite. Senior managers stop being roped into IT firefighting.
One fixed cost per person, everything in. Plan the year. No “out-of-hours callout” surprise invoices.
Phone the helpdesk, email a single address, send a Teams message, or use the in-app button. Whichever route you pick, the same UK engineer team picks it up. Median response under 15 minutes during business hours, faster if you flag it as urgent.
Same person learns your environment over time so you stop explaining the same things every call. They have a deputy too, so the service never depends on one person being available. You meet both inside the first month.
One hour, four times a year, with your account manager and senior engineer. We walk through the ticket pattern, security posture, hardware lifecycle, and what’s likely coming up in the next 90 days. Boardroom-ready, not a sales pitch.
New starter requests land in a single inbox, get provisioned with the right Microsoft 365 licence, security policies and groups, and a welcome pack inside two business days. Leavers get fully off-boarded within two hours of your HR notice. No “we forgot to disable her account” moments six months later.
Most managed IT contracts go quiet on this. We’d rather you know up front so there are no surprises.
All projects are scoped, written down and quoted in advance. No surprise invoices.
Smaller than that and a per-person model is overkill, you’re better served by ad-hoc support. Bigger than that and you usually want internal IT plus us as a strategic partner. The sweet spot is where one IT problem can cost a day’s productivity for several people, and you can’t afford to be guessing about cyber security.
If you’re a Google Workspace shop, we can support you, but most of what we do best lives in the Microsoft stack: 365, Intune, Defender, Conditional Access, Power Automate, Copilot. If you’re already there, you’ll get more out of us.
If “we’ll get to that next year” is the answer to questions about MFA or backups, we’re probably not the right fit. Cyber Essentials baseline as a minimum, with conditional access and proper monitoring on top, is the standard we hold every account to.
The best clients treat us like an external IT department, not a number to call when something breaks. They include us in business decisions early, ask before signing software contracts, and take quarterly reviews seriously. That’s where the real value lands.
“I’ve worked with Andy for some time now and honestly couldn’t recommend him highly enough. As a business owner, having reliable, proactive IT support is non-negotiable and Andy consistently delivers. He doesn’t just fix issues; he helps build solid foundations.”
“I have been thoroughly impressed with the support from Initial IT. From the outset, they have taken the time to understand our business properly and provide IT support that is practical, reliable and easy to deal with. Nothing ever feels overcomplicated.”
“Andy has been provided an extremely professional service for our business, tailored our package to suit each employees individual needs. Andy’s understanding of IT services are second to none and feel extremely covered by his wealth of knowledge and proactive approach.”
Direct answers, including pricing and the situations when we’re not the right fit. If your question isn’t here, call 01543 524594 or email hello@initialit.co.uk and we’ll answer honestly.
Honest answer: most UK SMBs spend between £40 and £120 per person per month for proper managed IT, depending on the level of cyber security, the hours of cover, and the size of their team. Our Care plan starts at £47/person/month, Pro is £67, and Strategic (with vCIO, projects and the full security stack) is £107. Everything is on our /pricing/ page. We don’t do hidden calls just to give you a number.
Included on every plan: unlimited helpdesk, proactive monitoring, patching, anti-virus, MFA enforcement, and a named account team. Pro and Strategic add quarterly business reviews, conditional-access policy, awareness training, and on-call out-of-hours. Microsoft 365 tenant management is charged separately at £100 per month per Microsoft tenant. Microsoft licences themselves are not included in our tiers. You can buy them direct from Microsoft, or have Initial IT supply and bill them, whichever you prefer. Other things that cost extra: project work (cloud migrations, office moves, new sites), hardware (cost-priced with no markup), and Cyber Essentials Plus assessment fees paid to IASME directly. All contracts run on a 12-month minimum term. We never bill you for picking up the phone.
12-month initial term, then rolling yearly. If you leave, your Microsoft 365 tenant, domain and admin credentials are yours. They always were. No exit fees, no holding data hostage. We’ll provide a clean handover pack and a knowledge-transfer call with your next provider.
Under 15 minutes on average during business hours. Critical issues (anyone unable to work, security incidents) are triaged within 5 minutes and worked on immediately. Standard tickets are usually closed within 4 working hours. These are the response targets. Actual fix times depend on the issue, but 92% of problems are resolved the same working day.
Same named account team. You’ll have a primary engineer who runs your account and knows your setup, plus a fallback so your service never depends on one person being available. You won’t have to re-explain your CRM, your server, or who shares which mailbox more than once.
UK-based, in Lichfield. Mon-Fri 9:00-17:30 you call 01543 524594 and someone in our team picks up. Out of hours, our security team monitors everything across our clients; if anything happens they contact Initial IT immediately.
Yes, we hold Cyber Essentials. We don’t currently hold Cyber Essentials Plus on the firm itself. We take clients through both Cyber Essentials and Cyber Essentials Plus certification routinely, and we’re working towards CE+ on Initial IT itself over the next 12 months.
Yes. Professional services firms are most of our client base. We understand SRA Standards, Lexcel evidence requirements, the cyber commitments PI insurers ask for, and the data-handling rules that come with client money, sensitive case files, or audit data. We can sign a DPA and an NDA before any sales conversation.
Standard onboarding takes 2 to 4 weeks. Week 1 is discovery: we audit your tenant, document the environment, agree the cutover plan with you and your current provider. Week 2 we migrate admin access, deploy our RMM agent, and standardise MFA and the security baseline. Cutover day is usually a Friday evening so anything wobbly has the weekend to settle. You stay on your existing provider until handover is signed off. There’s never a gap.
Bigger national MSPs win on scale, on follow-the-sun 24/7 cover, and on volume pricing. We win on speed of decision-making, a real relationship with the business owner, and no being passed through tier 1, tier 2, tier 3. If you have 500+ staff across multiple countries, a national MSP probably suits you better. If you have small businesses up to 100 staff in Staffordshire or the West Midlands and you want IT that doesn’t feel like a queue ticket, that’s us.
Three situations where we say so honestly. One: you have fewer than 10 staff and want pay-per-incident, no monthly fee. We don’t do break-fix because the economics for both sides don’t work. Two: you need follow-the-sun 24/7 support across multiple continents. That is an enterprise MSP job, not us. Three: you’re shopping purely on lowest price. There will always be someone cheaper. We’re in the middle of the UK MSP market on price, paying for senior engineers and a UK helpdesk, not the bottom.
Yes. Our case studies page has the public ones. For sector-specific references (legal, accountancy, surveying, family-owned trade firms), we’ll connect you with two or three clients in your industry after the IT review. Most of them have been with us for 10 or more years, which is the best test of whether we’re worth staying with.
Yes. Increasingly common in design, marketing, creative and professional services teams. We support macOS alongside Windows at the same per-person pricing. We can also support hybrid environments where some staff are on Mac and others on Windows without doubling your bill.
30 focused minutes with Andy or one of our senior engineers. We’ll review your current setup, the gaps that would worry an insurer or auditor, and the highest-impact moves for your business in the next 90 days.
Prefer to talk now? Call 01543 524594 or email hello@initialit.co.uk.
Accredited & award-winning
A free 2-minute check. 11 plain English questions, a score out of 100, and the three highest-impact things to fix first.
Regulated industries we support