One fixed monthly cost per person for managed IT support, cyber security and Microsoft 365 management, with project work scoped separately so there are no awkward surprises.
Transparent pricing, no discovery-call ambush. If we are not the right fit, we will say so.
You are not just buying helpdesk time or security software. You are buying certainty about what is protected, what is planned and what the monthly cost will be.
Recurring niggles get properly resolved rather than ticket-by-ticket. Your people stay focused on the work you actually pay them for.
MFA, Conditional Access, endpoint defence, backups and Cyber Essentials readiness, all included and actively managed, not left as good intentions.
Licences right-sized, tenant configured properly, sharing under control, licence audit run every quarter so you stop paying for what nobody uses.
The evidence your insurer, client audit or Cyber Essentials assessment asks for is already in place, not built the week before renewal.
Support is a fixed monthly per-person cost. Project work is scoped and quoted in advance. No out-of-hours call-out invoices. No creeping bill.
Andy and the team on tap when a decision has real business consequence, without the cost of hiring internal IT leadership.
You pay a flat £100 per company per month for Microsoft 365 tenant management, plus a clear per‑person rate based on the package you choose. No hidden extras. No confusing bundles. Predictable as you grow.
Get the basics handled properly so your team can work without avoidable disruption.
For small businesses and startups (10–20 staff)
Essential IT and security that just works, giving small teams a reliable, protected setup without complexity or overhead.
Get a quoteBuild a more secure, compliant and productive IT platform as the business grows.
For growing businesses needing Cyber Essentials (10+ staff)
A secure, compliant IT platform that protects your business, supports Cyber Essentials, and keeps your team productive as you grow.
Get a quotePut senior ownership, resilience and strategic planning around business-critical technology.
For businesses where technology is critical to revenue
A fully managed, security-led IT environment for demanding businesses where uptime, performance and protection directly impact revenue.
Get a quotePlug in your numbers and see your monthly total in real time. No form, no email required.
Indicative monthly cost based on the inputs above. Final quote may vary slightly based on your tenant complexity, hardware, and project requirements.
Project work, hardware, and Cyber Essentials Plus assessment fees are priced separately.
If at any point within the first 90 days you or your team feel anything less than genuinely delighted with your decision to work with us, just let us know. We’ll refund your entire initial investment immediately.
Microsoft licences themselves are not included in our tiers. You can buy them direct from Microsoft, or have Initial IT supply and bill them. Either way works.
You keep the Microsoft commercial relationship and pay Microsoft on your own card or invoice. We still manage the tenant for you under the £100 / month tenant management fee.
Useful if you already have a Microsoft billing arrangement or want to keep all software costs in one place on your accounts.
We provision the licences, handle the renewals, and add them to your monthly invoice. One bill, one supplier, one team to call when something needs sorting.
Useful if you want to consolidate IT spend, simplify accounts, or avoid managing Microsoft billing yourself.
Tell us your preference on the initial call, we can switch you between either route at renewal if your needs change later.
Every package builds on the previous one. Move up a tier and you keep everything you already had, you just gain more.
| Feature | Foundations£47 | Elevate£67 | Fortify£107 |
|---|---|---|---|
| Unlimited IT support during business hours | ✓ | ✓ | ✓ |
| 24/7 device health monitoring | ✓ | ✓ | ✓ |
| Next-generation threat protection | ✓ | ✓ | ✓ |
| Anti-ransomware shield | ✓ | ✓ | ✓ |
| Safe browsing protection | ✓ | ✓ | ✓ |
| Secure access controls | ✓ | ✓ | ✓ |
| Microsoft 365 security watch | ✓ | ✓ | ✓ |
| Email fraud protection | ✓ | ✓ | ✓ |
| Secure password vault | ✓ | ✓ | ✓ |
| Instant system recovery | ✓ | ✓ | ✓ |
| Advanced threat detection & response | – | ✓ | ✓ |
| Dark Web breach alerts | – | ✓ | ✓ |
| Compliance made simple | – | ✓ | ✓ |
| Secure identity protection | – | ✓ | ✓ |
| Technology roadmap | – | – | ✓ |
| Incident response plan | – | – | ✓ |
| Disaster recovery plan | – | – | ✓ |
All prices exclude VAT. Microsoft 365 licence costs are billed separately at our partner price.
No jargon. Here’s exactly what you’re getting under each line item.
If something goes wrong with your tech while you’re working, just call us. We’ll sort it out so you can get back to what you do best.
We keep a constant eye on your computers and servers around the clock. By spotting problems early, we prevent downtime and interruptions.
Your devices are protected against viruses and hackers with modern security tools. Like having a digital security guard watching your systems.
Criminals can’t lock up your data and demand payment. We put barriers in place that stop ransomware attacks before they can take hold.
We block malicious websites and dangerous links, so your staff can surf and click without worrying about nasty surprises.
Only the right people can log into your systems and files. A simple way to keep confidential information away from prying eyes.
We monitor your Microsoft 365 accounts for suspicious activity and help keep your emails and documents secure.
We screen incoming emails for scams and phishing attempts to help ensure your team doesn’t get caught out.
A simple place to store and manage passwords safely, so no more scribbled notes or reused credentials.
If a computer or server fails, we can restore it quickly, keeping your business running smoothly.
Sophisticated tools and experts watch for subtle cyber-attacks and act quickly to shut them down.
If any of your company’s details appear on the Dark Web, we’ll let you know and guide you in locking things down.
We help you meet data-protection and industry regulations without drowning you in paperwork. Cyber Essentials ready.
Protect your digital identity from theft and misuse through continuous monitoring and safeguards.
We’ll work with you to plan your future IT needs so your technology investment supports your long-term goals.
In the event of a serious security incident, there’s a clear plan to contain the issue and get you back up and running quickly.
We prepare for worst-case scenarios such as fires or floods, ensuring you can recover your data and keep your business going.
“Initial IT has been an invaluable partner for us for over 15 years. Their professionalism and outstanding customer service have significantly enhanced our operations. They are always quick to assist with any issues, and their support during our two major office moves was exceptional. I highly recommend Initial IT for any organisation seeking reliable IT solutions.”– Satish Jakhu, RLK Solicitors
The right tier depends less on headcount and more on how much downtime, cyber risk or delayed compliance would actually cost you.
You need reliable support, essential protection and predictable costs. Your business would be uncomfortable losing a day to IT, but not catastrophic.
Cyber insurance, Cyber Essentials or client security questionnaires matter, and you need evidence you can point at.
Technology failure would seriously affect revenue, client service or reputation. You need senior IT ownership and quarterly strategy built in.
Usually we waive setup fees for standard implementations. For more complex migrations or additional services, we’ll provide a clear, upfront quote before any work begins.
We request clients sign a direct debit mandate during the onboarding process. Invoices are issued monthly in arrears against your actual team member count.
Absolutely yes. All packages come with unlimited remote support during business hours. For 24/7 cover or on-site assistance, we can tailor a plan to suit your needs.
We don’t offer discounts on our services. Our pricing reflects the cost of delivering a proper, secure managed-IT environment. What we offer instead is the 90-day satisfaction guarantee above.
We bill monthly in arrears against your actual team member count. Add a starter on Tuesday, the next month’s bill reflects it. Lose someone, the bill goes down.
A full-time IT manager in the Midlands runs about £40–55k all-in. For that, you get one person who’ll be sick, take holiday, and only be reachable 9–5. The Elevate package for a 25-person business is about £20,100/year for an entire team and 24/7 monitoring.
If you need Microsoft 365 audit, migration, security hardening and managed tenant support as its own workstream (up to 300 staff, UK-wide), we scope that separately from the per-user managed IT tiers above.
30 focused minutes with Andy or one of our senior engineers. We’ll review your current setup, the gaps that would worry an insurer or auditor, and the highest-impact moves for your business in the next 90 days.
Prefer to talk now? Call 01543 524594 or email hello@initialit.co.uk.
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