Just received a new computer from us? Brilliant. You’re only minutes from being up and running.
Whether it’s a desktop or a laptop, we’ve already done all the technical setup behind the scenes. Using Windows Autopilot, your device configures itself the moment you power it on and connect to the internet. This guide walks you through the short setup process. No IT knowledge needed.
What we’ve already done for you
- Pre-registered the device, ready to auto-configure via Windows Autopilot.
- Pre-loaded core security tools, including Microsoft Defender for Endpoint and your encryption baseline.
- Installed your Microsoft 365 apps: Outlook, Teams, OneDrive, the lot.
- Connected the device to our remote management so we can support you efficiently.
You don’t need to install or configure anything yourself. Just follow the steps below.
Step-by-step setup
Step 1: Power on and connect to Wi-Fi
Press the power button. After the Windows logo appears, you’ll be prompted to choose your country (United Kingdom) and connect to Wi-Fi. Pick your home or office network and enter the password.
If you’re at home, this should be your home Wi-Fi. If you’re at the office, ask a colleague for the work Wi-Fi password if you don’t already have it.
Step 2: Sign in with your work account
Once connected, Windows asks you to sign in. Use your work email address and password, the same credentials you use for Microsoft 365. (Format: yourname@yourcompany.co.uk.)
If MFA is set up on your account (it should be), approve the prompt on your phone. If you’ve not set up MFA yet, follow the on-screen prompts to register it. You’ll need your phone for this.
Step 3: Wait while Autopilot configures the device
This is the magic bit. The device now downloads your apps, security policies, printers, network drives and settings automatically. You’ll see progress messages on screen. Total time is usually 10 to 20 minutes depending on your internet speed.
Don’t switch the device off during this. Walk away, make a coffee, come back when you see the Windows desktop.
Step 4: Sign in to Microsoft 365 apps
When the desktop appears, open Outlook. It will sign you in automatically using your work account. Same for Teams and OneDrive. The first time you open each app, give it a minute to sync.
Step 5: You’re done
That’s it. Your device is configured, secure, and ready to use. All your email, files and Teams chats are flowing in. If you have OneDrive on your previous device, your files will appear automatically (give it time to sync, larger libraries can take a few hours in the background).
If something doesn’t work
- Wi-Fi won’t connect. Double-check the password. If at the office, the Wi-Fi may need your device added to a “managed devices” allow-list. Drop us a quick email or call and we’ll sort it.
- Sign-in says password incorrect. Try the password reset link on the sign-in screen. If you’re locked out, give us a ring on 01543 524594.
- Device stuck on a setup screen for over an hour. Probably a Wi-Fi issue mid-download. Reboot, reconnect to Wi-Fi, it’ll pick up where it left off.
- App is missing. Some line-of-business apps may push down later, especially if they’re large. Open the Company Portal app and check the available apps list.
Initial IT deploys Windows Autopilot for every managed-IT client. Pre-configured devices, zero-touch setup, fully secure from first power-on.