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IT support for healthcare practices across Lichfield, Staffordshire & the West Midlands

Security-led managed IT, cyber security and Microsoft 365, built for clinicians and practice staff who need their case data protected, their fee-earners productive, and their compliance evidence ready before the assessor asks.

Free interactive tool for healthcare practices

Where does your firm stand on cyber security?

A 2-minute check on the cyber basics CQC, IG Toolkit and your insurer all care about.

Cyber Security Health Check

11 plain-English questions about the way your business actually works. Get a score, see where you are weakest and the three things to fix first.

Free AI webinar for business owners

See what AI can safely do for your business, and where the real risks are. A practical, plain-English session with no hard sell.

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Built for the healthcare sector

Your firm runs on confidential data. We make sure it stays that way.

Solicitors face a uniquely awkward IT challenge: partners rarely have time for IT, but clients, insurers and the CQC expect enterprise-grade controls. One ransomware incident or leaked matter file can trigger a notifiable breach, an insurance row and a reputational hit that takes years to rebuild.

We’ve spent nearly twenty years protecting professional-services firms across Staffordshire and the West Midlands. We know the case-management software you use, the compliance frameworks you’re held to, and the way fee earners actually work, between practice, court, home and the office.

  • Confidentiality without frictionEncryption, MFA and conditional access tuned so partners aren’t fighting their laptops to bill hours.
  • Hybrid working that just worksSecure remote access from home, court or hotel, without exposing your clinical records to the public internet.
  • Compliance evidence on tapCQC cyber-security expectations, IG Toolkit and Cyber Essentials evidence packs ready when assessors or new clients ask.
Andy Price of Initial IT supporting a Midlands healthcare practice
Case & practice management

Already running LEAP, Clio or Actionstep? You’re in safe hands.

We support the systems UK healthcare practices actually use, both day-to-day and during migrations.

LEAP Clio Actionstep Quill SOS Connect Proclaim DPS Software Osprey PracticeEvolve InfoTrack SmartSearch Thirdfort
Compliance & assurance

Built for the standards your firm is held to.

Whether your client just sent through a security questionnaire, your insurer has tightened renewal terms, or your IG Toolkit assessor is back next quarter, we’ve already configured your environment to evidence it.

Our build aligns to the controls referenced in CQC standards & Regulations, the IG Toolkit v6.1 Information Management section, NCSC Cyber Essentials & Cyber Essentials Plus, the NCSC 10 Steps to Cyber Security and the Law Society Cyber Security Practice Note.

Client case study

Twenty years of partnership with a Midlands healthcare practice

How RLK Solicitors went from a two-person start-up sharing one PC to a 40-staff firm running on a Cyber-Essentials-grade Microsoft 365 platform.

Legal · 40 staff · 20-year partnership

RLK Solicitors: from one shared computer to a fully cloud-driven healthcare practice

How a 20-year IT partnership turned a two-person legal start-up into a 40-staff, multi-million-pound firm operating securely across three offices.

Before working with Initial IT

RLK Solicitors began as a two-person start-up operating from a single room, with both founders sharing one computer to run the entire firm.

As the firm slowly expanded, the limitations of their early setup became obvious. No network, no server, no resilience, and no ability to support more staff without operational friction. Ad-hoc technology decisions began piling up: a standalone PC here, a shared drive there, but nothing was integrated.

Without proper foundations they faced the common pitfalls of growing healthcare practices: data sprawl, slow systems, weak security, and inefficiencies that quietly eat into billable hours.

After working with Initial IT

Over two decades, we’ve supported RLK through every stage of their evolution from two-person start-up to 40-staff firm operating across three offices between Birmingham and London.

Today, all files, email, access policies, devices and security controls are cloud-native, modern and monitored. RLK now operates on a high-performance, secure, enterprise-grade digital environment powering one of the region’s fastest-growing litigation firms.

Milestones we delivered

  1. First small network

    Moved from a single shared PC to a properly structured small office network with shared storage, staff accounts, and reliable workflows.

  2. Multi-server infrastructure

    Designed and deployed a full-server environment for email, storage, authentication, backups, and workload separation, with the reliability a modern healthcare practice requires.

  3. Multiple office moves

    Managed multiple office moves with minimal disruption and secure connectivity. Staff back online in the new building the same day, nothing lost.

  4. Microsoft 365 cloud migration

    Transformed legacy on-premise systems into a fully cloud-managed Microsoft 365 environment to support remote work, mobility and modern collaboration.

  5. Fully managed cloud platform

    Centralised identity, security, compliance, endpoint management, backups and threat protection, designed for high-stakes litigation work.

Satish Jakhu
Initial IT has been an invaluable partner for us for over 15 years. Their professionalism and outstanding customer service have significantly enhanced our operations. They are always quick to assist with any issues, and their support during our two major office moves was exceptional. I highly recommend Initial IT for any organisation seeking reliable IT solutions.
Satish Jakhu, Founder & Managing Director, RLK Solicitors
Outcome: A modern, scalable, fully cloud-managed IT platform supporting 40 staff across three offices with the resilience, security and flexibility for continued national growth.
See more case studies →
30-min IT review

Book a 30-min IT review

30 focused minutes with Andy or one of our senior engineers. We’ll review your current setup, the gaps that would worry an insurer or auditor, and the highest-impact moves for your business in the next 90 days.

Prefer to talk now? Call 01543 524594 or email hello@initialit.co.uk.

Accredited & award-winning

Cyber Essentials Certified Industry award winner 2025 Industry award - Initial IT Industry award winner Global Recognition Awards 2025 FSB Federation of Small Businesses Member Lichfield & Tamworth Chamber of Commerce Member